常见问题对德州

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• 平均计费

  • How do I qualify for 平均计费?

    For existing customers, your payments are current All your subsequent invoices must be paid on time 你的 are not currently enrolled in a Payment Extension or Deferred Payment Plan 你的 are currently not enrolled in Summary...

  • Will my First Choice Power bill amount be the same each month?

    不一定. The amount could differ slightly from month to month based on taxes, pass-through charges, 和其他费用. 你的 usage is reviewed monthly and adjustments made to the installment amount based on your actual usage. 你的...

  • Why does my average amount change every month?

    你的 usage and payment history are reviewed monthly to determine if your account is ahead or behind in paying your energy usage. When you start on 平均计费, your monthly payment is calculated based on estimated usage. 每一个...

  • What is accumulated Average Balance?

    Average Accumulated Balance or "wash up" is the difference between what you have paid and what you have used. It may be a balance due or a credit owed. A wash up is done once a year or when the Accumulated Average Balance hits...

  • Why have I received a bill with a larger amount?

    If you have paid for more energy than you used, we owe you a credit. It will be subtracted from the balance due on the account (anything over the balance will be refunded to you). If you have paid for less energy than you...

• Deferred Payment

  • How can I break my Deferred Payment Plan?

    There are three main ways you to break your Deferred Payment Plan (DPP) agreement: Don't pay your regular monthly billing full by the due date; Don't pay your DPP installment payment in full by the due date; or 必威手机版app不能...

  • What happens if I break my Deferred Payment Plan?

    If you break the Deferred Payment Plan (DPP) agreement, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 6 months.

  • How does a Deferred Payment Plan work with First Choice Power?

    A Deferred Payment Plan (DPP) is an agreement between us and you as our customer that allows you to pay an outstanding balance in installments. You can sign up for a DPP if you meet these five criteria: No Insufficient Funds...

• Payment Extension

  • What happens if I break the Payment Extension?

    We will consider a Payment Extension broken if you don't pay your past-due balance in full by the agreed-upon date. At that time, we will send a Disconnection Notice for your service address.

  • How does a Payment Extension work with First Choice Power?

    This is short-term extension of your bill due date for the full payment of your past-due balance. The Payment Extension ensures that your account will not go to a collections agency or be disconnected during the terms of your...

• 机构的承诺

  • Will my bill show that I have received an agency pledge?

    No, you will not see a pledge on your bill. 你的 bill will show any payments received, which could include a pledge payment, but the bill will not denote the specifics of a payment.

  • Why does bill still show a past-due balance when an agency pledge has been made for me on my behalf?

    你的 account will still show an overdue balance until we receive the pledge payment from the agency.

  • What happens if my agency pledge expires, but my account balance doesn't change?

    You should contact the agency who made the pledge on your behalf to confirm that the payment was sent to First Choice Power. The agency can call us if there are any problems. If you have any questions, please contact Customer...

  • How does an Agency Pledge work with First Choice Power?

    If an agency pledge has been applied to your account, you are enrolled in a Payment Extension. The agency who pledged money to your account has 45 days to send us payment that we can apply to your account. You must still pay any...