FAQs for Texas

Get the Answers for Your Important Electricity Questions

How do I contact Customer Service at First Choice Power?

It's pretty easy! We want to talk to you, so we've set up several ways to make that happen:

Customer Care and Bill Pay

Call toll-free: 1-
Power-to-Go: 1-

Mon - Fri: 7:00 a.m. - 7:00 p.m. CT & Sat: 7:00 a.m. - 4:00 p.m. (Closed Sunday)

Social Care:

Mon - Fri 8:00 a.m. - 5:00 p.m. CT


General: FirstChoicePower@directenergy.com

Power-to-Go: FirstChoicePowerToGoHelp@directenergy.com

Contact Us

Looking for additional help? Just click that blue button below for a range of ways to speak with us!

Contact Us